Business Phone Maintenance

Coverage Comparison

Put your mind at ease and keep your business running trouble-free. There is nothing more important to your operation than your communications systems. Compare the benefits and savings of GTS' Business Phone Maintenance Agreement versus a straight time and materials plan.

  Maintenance Agreement Time & Material
Emergency Response Time Guarantee 4 Hours None
Routine Service Response Time 24 Hours None
Travel Charge per Call * None Billable
Minimum Billing per Call ** None Billable
Emergency Service After Hours No Charge Billable
All Services Performed on a T & M Basis Only N/A Yes
Hardware Additions Costing 10% Discount List Price
Labor Only Repairs or Maintenance Work No Charge Billable
Equipment Repair or Replacement ** No Charge Billable
Remote System Program Back-up No Charge Billable
System Wire and Jack Maintenance or Repair ** No Charge Billable
Additional User Guides No Charge Billable
Preventative Maintenance Inspection No Charge Billable
Station and Handset Cord Replacement No Charge Billable
Battery Back-up Maintenance and Replacement ** No Charge Billable
Surge Protector Inspection and Replacement ** No Charge Billable
Diagnostic Service Calls No Charge Billable
No Trouble Found Service Calls No Charge Billable

* Travel charges will apply at a discounted rate if the nature or scope of work falls outside the provisions of a standard GTS maintenance agreement.

** These services and products are offered at no cost, assuming they are an itemized provision of your current GTS maintenance agreement.

For more info on our business telephone systems maintenance plans or our billable services, please contact GTS Communications.

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