Avaya IP Office Phone Systems

GTS Avaya IP Office Phone Collection

GTS Offers Certified Avaya IP Office
Phone Technicians

Built from the ground up specifically for small and medium-size businesses, the Avaya IP Office phone system delivers the communications capabilities big businesses are used to — with the elegant simplicity and ease of use small businesses consider a must.
This best of both worlds helps growing businesses differentiate themselves from competitors through enhanced employee productivity, lower costs and improved customer service.

Three Avaya IP Office Editions
to Meet Your Distinct Business Needs

Choose from the Essential, Preferred or Advanced Edition of Avaya IP Office to get just the right combination of capabilities for your business.
Keep costs down and still get the key communications capabilities with the Essential Edition. Gain ten times the voice messaging capacity of the Essential Edition and handle dozens of calls simultaneously with the Preferred Edition. Maximize productivity and efficiencies in customer service with the Avaya IP Office Advanced Edition.

Avaya IP Office Phone System
Features and Benefits

Lower mobile phone and long-distance bills
Avaya IP Office helps reduce mobile phone and long-distance charges by routing calls through the system and over broadband links.
Built-in resiliency
For businesses with more than one location, Avaya IP Office delivers continuous operation. In a power outage, IP phones automatically failover to another location, retaining full communications capabilities.
No conference calling fees
Avaya IP Office makes conferencing affordable and practical by providing two built-in, 64-party conference bridges.
Centralized administration
Avaya IP Office enables remote management and administration from a central location. No need to have an administrator at every site. With advanced diagnostics, IP Office proactively identifies potential problems before they cause an outage or business disruption.

Avaya IP Office User Phone System
Productivity Solutions

With the Preferred or Advanced Edition of Avaya IP Office, you can give your individual employees the communications tools they need to perform at their best.

Power User
Users control office communications using an Avaya IP phone, cell phone or laptop. Users receive all their messages — voice, email and fax — in a single inbox and are automatically notified of important messages. Set up conference calls on the fly and have calls ring simultaneously on both mobile and desk phones.

Mobile Worker
Make any mobile phone an extension of your Avaya IP Office phone system — complete with call handling features and speed dials. No more giving out personal reach numbers. Know that when customers call, they are dialing your business numbers, not your employees' personal numbers.

Office Worker
Designed for employees who work primarily at their desks, these Avaya IP Office communication tools help workers answer questions and convey critical information. Use a single, simple interface to manage conferencing, check the status of co-workers (see who’s on the phone, away or on “do not disturb”), and for messaging, speed dial and IM.

Give teleworkers — employees who work remotely full-time — the same phone and functionality they’d have in the office. Users connect their phones to the company’s phone system via a virtual private network. And because it all goes through the Avaya IP Office phone system, you can hire talent from anywhere and save money.

Help receptionists manage high call volume from their PCs. Streamline call handling with easy point-and-click call controls. A list of incoming calls and call status displays on the PC screen. Integrate with commonly used database software. Monitor all office extensions. Have one receptionist provide coverage for multiple offices.

Customer Service Supervisor
This monitoring and reporting application lets small businesses track and measure interactions and productivity in customer sales and service. Get reports to manage your sales activities, judge the value of marketing campaigns, and see how well agents are handling customer calls.

Customer Service Agent
This browser-based client gives agents information about the number of calls on hold, in progress or lost, as well as the number of agents logged in and logged out. If no calls are waiting to be answered, an agent can spend more time with the current caller, helping to increase revenue and customer satisfaction.

View the Avaya IP Office brochure.

With so many great Avaya IP Office phones from which to choose, contact GTS Communications for help on which model is right for your business.

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