Clients Speak About GTS

Check out this sample of unedited GTS client testimonies that we've collected over the years, most of which came to us unsolicited. If you'd like to share your company's positive experience, please email us with the subject line "Publish My Testimony," and jot us a note with your feedback. Thank you!

Client Referral Program: If you're a direct GTS client that refers us to another direct client or subcontractor for new business, we'll apply a referral credit to your next invoice.

Bessie – Inclusion Works

InclusionWorks has been overwhelmed by your kindness since we reached out and asked for services.   Your generosity and commitment to this project are appreciated. Words cannot convey our appreciation .  InclusionWorks would like to express our gratitude to you and your team for all of the effort and time you have given to Christine’s Hope.

InclusionWorks is looking forward to working with GTS Communications for many more years.

I’m humbled by your acts of kindness.

As always,


Dev of CTI

Thank you Kelli for your follow-up email, I heard great things about the work you guys did at our Akron office. I appreciate you, Nicole, and Mike for completing the project on time, making the adjustment in your schedules within our timeframe.

I will reach out to you guys by the end of the year once we decide whether we are moving or staying at the current location in Novi, we might need some work done if you decide to move to a different location.

Thanks again to all of you for completing the project on time and within budget.

September 3, 2021

 Keller Williams Realty

Kelly or Mike,

Just a short note letting you know how impressed we were with Gary Braz.

Great attitude, prompt, polite and knew his stuff!

Nice hire!

Bruce Trammell
July 20, 2020

RJ Heating and Cooling

Good morning all,

Hope your Friday is better than the weather. AT&T service [is] out today and has already been confirmed [to be a] bad router, new one on its way, will be here next Tuesday. Tuesday 3/26/19 AT&T service to be here to install new router and perform start up (3 PM).

Thank you all for your efforts! Special thanks to GTS (Scott & the office) for stepping in, and getting something done!

Rick Zachman
Service Manager
March 22, 2019

Vitec, Inc.

Jerry, Victoria, Eric and the entire GTS team...

Just sending a very sincere "Thank you" note for the quick service provided by GTS Communications. As I told Scott, our system was installed a little over four years ago, and the dealer now refuses to support it, directing me to the useless Panasonic website instead. Scott was familiar with our system, and had it fixed and backed up in less than an hour, far less time than what the original dealer would have taken, even if they were still supporting it.

Again, thank you! Feel free to use Vitec, Inc. as a reference any time you're quoting projects in the future.


Brian McCann
Purchasing Manager
April 5, 2018


HI Ronnie,

Reaching out to just you regarding Matt. He’s been a pleasure to work [with]. He’s such a very nice young man and knows his stuff. Looking forward to working with him again next week for the Townsend upgrade.

Judy L. Kruse

Business Services Manager



Matt is incredible! Just adore him. Thank you again, I am so happy to be working with your organization and please thank Matt again for me.

Sandee Ebbott

TDS Networks

HI Ronnie,

I wanted to let you know it was a pleasure having Matt assist with the Schindler Elevator Voip installation. We came across a few cable issues that he was quickly able to rectify with no hesitation. The transition very smooth. His attention to detail and consideration is appreciated.

Thank you,

Belinda Heiser



Matt is incredible! Just adore him. Thank you again, I am so happy to be working with your organization and please thank Matt again for me.

Sandee Ebbott

Citizens Bank

Hello Ronnie,

I recently had the pleasure of working alongside Kevin from your team at the North Canton, OH Citizens Bank. This was between October 26-27. Kevin was originally dispatched to set up our fax machine and analog phone line. However, as many of us discovered, no low voltage or cat6 had been run throughout the branch. Kevin went above and beyond, wiring the entire space per our plans. He was essential to our successful opening on time.

I just wanted to forward this on to you. You've got a great guy on your team!


Justin Richall
Distribution Experience Market Manager

Allied Installers


I just wanted to tell you that everyone has been so incredibly helpful over the past few weeks and all of our changes. We love Keith!

Thank you so much for everything!

Stephanie Bahner
General Manager

Sea-Land Chemical Co.

Hi Scott, I wanted to let you know that your guy (I apologize for not remembering his name..I think it’s Dave) has really done an excellent job for us. He took care of our urgent needs yesterday for our shareholders meeting. He’s always professional and courteous. He’s a great asset for your company!

Mike Jasien, MIS Manager
Sea-Land Chemical Co.

Citizens Bank

Anthony was able to quickly get the T1 circuits up via the 25 pair when we had distance issues with the original extensions.

Dave Irwin

I second that! Anthony was great to work with, he went above and beyond to help us resolve issues while always maintaining a professional and courteous attitude.

Maria Adey

The Millcreek install was completed today - Thanks to Anthony.

Anthony was exceptional throughout this entire project. We asked for a few things not included in the original scope. Anthony addressed and resolved each issue with a professional and positive attitude. We greatly appreciate the support and flexibility Anthony provided to help us meet our opening today.

Paul Gagel
Senior Project Manager - VP
Property Strategy & Execution
Citizens Bank Property Services
March 27, 2017

Chaska, MN

Hi Jason,

I wish to commend your employee, Ronnie Tucker, for the way he's always been courteous sometimes under very challenging conditions. Particularly, when it comes to tidying up the racks before and after, he's undoubtedly one of the best techs out there and thought you should know that his work is truly appreciated.

Thank you.

Andy Ayisobsah
Remote Support Specialist
June 30, 2016

Hingham, MA

Hi Kelli!

Just curious - what is the service area for GTS Communications? We have hospitals all over and Cleveland raves about your service, and your pricing was quite competitive - didn't know if I could recommend you to any other local hospitals if phone needs come up :)

Amber Hansen, CVT
Practice Support Coordinator
May 6, 2016

Mid-South Telecom, LLC
Southaven, MS


Your technician did a great job.

Thanks again,
Tood Moore
National Accounts Manager,
Mid-South Telecom, LLC

United Way of Lake County
Lake County, OH

Dear Scott and Kelli,

As we just wrapped up the Thanksgiving season and look forward to the upcoming holidays, I want to personally thank you for the relationship United Way of Lake County has with your company. Although it may have just been a minor repair, supplies order, or other service, we appreciate the business we are able to conduct with you and are proud to support local businesses in and around Lake County.

Zach Siebert
Director of Finance
United Way of Lake County
December 11, 2015

Secured Data Services
Cleveland, OH

Hi Jason,

I wanted to let you know that Anthony did a great job, he was very patient and understanding. He did everything that he could to try to get the work done and hunt down the material with the manager. Please extend our gratitude to him for that, often Techs bail quickly and don’t stay and try to get it done. He was great to work with even at that late hour of the night!


Kim Shaffer
November 6, 2015

MarketHATCH Co., Inc.
Akron, OH


We recently needed to move our distribution company due to an eminent domain project in Summit County, Ohio.

We had very little time to renovate our new location and didn’t know where to go for voice & data.

We had experimented with several contractors over 22 years of business and have always felt “held captive” with all three previous contractors, with their poor service. Our company has dealt with mediocrity because we couldn’t find a truly professional company.

I had seen GTS Communication vehicles quite a few times over the last two years and thought when we move, I’ll give them a call. GTS, hands down, has surpassed ALL expectations we had come to accept from the three previous contractors.  The cabling for our voice, data, machines and audio was handled with the utmost efficiency, perfection in workmanship and professionalism from every person.

With GTS, from the very beginning we were greeted confidently on the phone, followed up promptly with a bid. We made several changes to our plan, all of which were followed up promptly with as many bids. The GTS bid was right priced, and after meeting Jason Leon, the estimator, followed by Anthony, Jeff and Mike, I got it. Pro’s. Michelle on the inside completed the picture. Our property will continue to be in good hands moving forward.

I realize that GTS is larger than the five people we worked with on this project. But it felt like they were always here for us- nobody else. When was there ever that much continuity with any supplier, vendor or contractor?  

Thank you GTS Communications!

Paul Joyce
October 14, 2015

Bank of America
New Baltimore, MI


You are the best. Thank you for the update, your efforts and being so thorough. I appreciate it. A pleasure...

Lynne M. Bretz-Cardeccia
Vp, Technology Project Manager
September 24, 2012

Hellmann Worldwide Logistics, Inc.
Cleveland, OH


It was nice speaking with you this morning.

I really appreciate the great service and the record time in getting the phones, the installation and training.

I would certainly call on GTS for any future needs.

Best regards,
Magdaline Farone
Branch Manager
September 27, 2012

Medical Mutual of Ohio
Hinckley, OH 


We appreciate GTS's work on this project. The job was a major improvement at that site.

Bill Zahn
Technical Development Coordinator
May 24, 2012 

Black Box Network Services
Lawrence, PA 

Congrats I wish you many more years, you are one of the best companies out there and I hope it goes on forever.

Brian Filippone
Team Leader
April 30, 2012 

Columbia Road Baptist Church
North Olmsted, OH

Dear Victoria,

I just wanted to send you a quick letter to express our thanks and satisfaction for the recent telephone system installation at our church in North Olmsted. After nearly one week of using the new system, we are very happy with the purchase decision that we made and look forward to many years of its smooth operation.

We also wanted to commend the fine job that the GTS technician, Scott, did on our installation. He did an outstanding job of removing our old Merlin system, installing the new Avaya system and then reviewing the basic feature functionality of our new telephone. He definitely is a great representative of your company.

Finally, we also appreciate your willingness to always be ready to answer our questions as we continue to learn about all of the capabilities of our new telephone system. Your focus on helping to make this transition a smooth one for us has definitely been reassuring.

May the Lord continue to bless your business operation!


Rev. Steve Williams
Assistant Pastor
March 13, 2012

Ohio Catholic Federal Credit Union
Garfield Heights, OH

We have had GTS as our telecommunications service and maintenance vendor since 2008. We currently have a Nortel BCM 400.

GTS has provided additions and upgrades to our system as well as any required repair.  Their service is enhanced by their strong technical knowledge and willingness to resolve any issues.

I appreciate their quick response time that is always accompanied by a positive and friendly employee.

I would recommend GTS to provide excellent telecommunications service.

Susan Richard
Technology Specialist
February 6, 2012

Employers Resource Council (ERC)
Cleveland, OH

Hi Victoria,

Thank you for the follow up from the service performed at our office. Your team did a great job & it was a pleasure doing business w/ you.

Happy holidays!

Erica Santarelli
Finance Director
December 5, 2011

Black Box Network Services
Murfreesboro, TN

Hello Victoria,

As always it is a pleasure to talk with you and Kelli at GTS. The techs have done a fantastic job for our TBC Project so far. I am truly grateful for the professional job and conduct all your staff has shown to Black Box thus far.

We look forward to a continued relationship with you and your staff.

Thank you.

Ronetta Bivens
Nat'l Accts Project Coordinator
November 9, 2011

Premier Physicians Centers, Inc.
Westlake, OH

This is a letter of recommendation that I have written in recognition of Dan Willard of GTS Communications, Inc. in order to distinguish his expertise with our telephone systems. On many occasions Dan has met and exceeded the expectations that Premier Physicians Centers, Inc. has placed before him.

Dan has shown competence with any situation presented to him and has always maintained a professional atmosphere around him. Other than the everyday type of tasks which would include programming features or solving user issues, Dan has been extremely helpful with larger projects such as system replacement and integration to complex project management which include relocation of various doctors' offices and of course, the relocation of our entire corporate telephone system. We at Premier Physicians Centers, Inc. feel that his outstanding work was instrumental in making the phone system completely operational before opening day at our new location. The fact that Dan was present and working long hours on Friday, Saturday and Sunday it truly reflects his commitment to customers of GTS Communications.

I have personally worked besides Dan at a number of our locations and I am continually impressed with his work as well as his ability to deal directly with our doctors and/or our staff. Our confidence in his work ethics has led Premier to include Dan as the point person in long term projects. Dan can not only get the job done correctly, but he does so with a smile.

Robert Harrison
Data and Communications Specialist
October 28, 2011

Black Box Network Services
Murfreesboro, TN


I need some reliable people to take care of the rest of this site for me. So, I would need 2 people for the Friday visit to do the porting and equipment de-installation, and one tech for Monday the 31st to do the 8 hour training day/tech resource on site. Both Dennis and Robert are really good, and I would feel a lot better about that site having them out there since we kind of took a hit with this one.

Please let me know if you guys can help us out with this one, and I really appreciate your work and being there for us on this project.


Jay Gorsica, RCDD
Project Manager
October 24, 2011

Marles Printing Company
Independence, OH

Thank you sooo much for helping us with our phone system problems so quickly. Scott is wonderful & very professional. We would be willing to recommend you to anyone needing help with their phone systems!


Meredith Klimaszewski
September 9, 2011

Pilot Freight Services
Middleburg Heights, OH

Dear Jerry,

The purpose of this letter is to commend you and your staff for a job well done.

When our phones took an electrical spike last week, your company was quick to react with getting us back in business. A frantic cell phone call to your office resulted in a personal visit from you within the hour. You took the time to review our needs and recommend a system that fit our business application perfectly. Then, with a quick fix bypassing the dead system, we had phone service until the new system could be installed.

As you promised, Danny arrived at our office the next business day with new equipment ready to go. After a few minutes showing Danny where everything was located, he jumped right in and began working his magic. Within a few hours, we were back in business. Then, he took it a step further and programmed all 12 phones with certain features unique to each employee's needs. Danny's attention to detail was impeccable.

As we all know, having an inoperable phone system can cost a company thousands of dollars in lost business. We avoided this disaster thanks to the entire staff at GTS Communications. Our next project for GTS will be to upgrade our surveillance system. I'm positive that we will not be disappointed.


Tom Donatelli
Terminal Manager
September 1, 2011

National Association of Collegiate Directors of Athletics
Westlake, OH

Scott was here last night and got everything working with the PRI before he left.  He returned this morning and completed the button programming on all the phones as well as some considerable hand holding with some of our people on how to use the system.
I want to thank you for all Scott’s hard work and getting us up and running as well as getting our staff comfortable with the new use.  I’m sure we will have some follow up questions as we use things more but for now we are quite happy.
Thanks again,
Brian Horning
Director-Membership Services
August 19, 2011

Austin, TX

Hi Kelli,

No problem! Understandable since you barely received it yesterday. We will let the customer know. Thanks for all that yall do! We appreciate how your team has been able to complete these short notice jobs. Thanks again!
Monique Escarzaga
April 14, 2011

Lowell, AR


I would like to appreciate your techs Scott and Andy who worked on the Costco this morning for a re cabling of the majors area. Yesterday afternoon our customer contacted us to re install all the TV cabling for the major's area. This is a large type of install to complete with a limited time frame. Your techs did complete the site exceeding the customers' expectations. After a follow up call with Kevin Zipp from the store and he stated that your techs professionalism, quality and time performance was outstanding. On a side note a special thanks to your company for taking on this special request on such a short notice.

Andrew Taglauer

Project Coordinator
February 24, 2011

Applied Medical Technology, Inc.
Brecksville, OH

I just wanted to take a moment to thank you for your troubleshooting assistance with our phone system yesterday.
Additionally, I wanted to let you know we in fact did determine it was an issue with the service provider, Cavalier, as we both expected.  The adjustment to their “block” did cause a “misalignment” on their end.
I wish you well and good business.
Best regards,

Nathan Huffman
I.T. Administrator
February 23, 2011

Howard & O’Brien Associates
Cleveland, OH

Dear Jerry – I wanted to take the time to write to you about my experience with one of your technicians, Danny Willard. Danny instilled the values that we look for from representatives within the service industry. He was attentive, professional and willing to make necessary adjustments without making us feel, as the customer, that we were putting him out. You are fortunate to have someone like Danny on your team who cares about his work and the people he comes in contact with. I appreciated and valued his assistance yesterday.
Thank you,
Jennifer M. Bauer
January 27, 2011

Quay Transport Services
Cleveland, OH

Jerry / Victoria,

Just a quick note to let you know what a great job Scott did for us last Monday in working with AT&T and getting our phone service transferred over to the new IP Flex plan. He was very professional and efficient and handled the whole process seamlessly with no disruption in our phone service.

Scott also advised what equipment we needed to change our "internet" service over.  Let him know that we picked up the router and would like to schedule Scott back in to set up the new internet service for us.

Don Seese
November 9, 2010

Scott Tatro & Associates / Allstate Insurance Co.
Akron, OH


Hello & Good Morning!! Thank you very much for your help yesterday!!! I was very pleased with the response time to our issue, the kindness of you as well as the other employees, and your services!! We will definitely keep you as our contact for all future phone needs!!! Thank you again for all your help!!!! Take care & have a great rest of the week and weekend!!!! I will fax over the invoice to you shortly!!


Heather Cheetham
Office Manager
May 13, 2010

Voyss Solutions
Winston-Salem, NC

Dear Kelli,

I wanted to write to tell you how impressed we are with your company and the technician assigned to install the weekend of May 1, 2010 involving our customer, CHT of Ohio.

From the initial phone call I made to GTS all the way through the entire installation, your company, you, and Scott, the technician on site, were nothing but professional, courteous, and informative.

It is not always easy for two companies to work together when they are so far apart geographically, but GTS eliminated that barrier with your professionalism and commitment.

Our network engineer, James, who worked closely with Scott the weekend of the install, said Scott was easy to work with, proactive in working through the hurdles and very courteous.

We hope to work again with GTS Communications and wish you much success!


Lisa Barrow
Project Manager
May 12, 2010

Ohio Catholic Federal Credit Union
Garfield Heights, OH

Dear Jerry, Victoria and Kelli,

Congratulations on receiving your third NEO Success Award! What a wonderful accomplishment for your company.

Ohio Catholic appreciates the assistance you provide to us for the maintenance and installation of our phone system. Commitment to customers and service provided are essential for the successful operation of any business. May the years ahead hold continued success for GTS Communications.

Again, sincere congratulations to you and your employees for a job well done!


Randy Trimm
Chief Executive Officer
August 3, 2009

Premier Physicians Centers
Rocky River, OH


I wanted to let you know that your tech (Dan, right?) did a fantastic job yesterday. I personally feel that his performance was professional and he "salvaged" a potential bombshell and put that project right on track.

He demonstrated detailed knowledge of our systems and trained the doctor and his staff with courtesy, whereas even I was about to strangle somebody.

Thanks for your help!

Robert Harrison
Data and Communications Specialist
April 2, 2009

Berk-Tel Communications, Inc.
Forest Lake, MN

Dear Jerry, Victoria & Kelli,

We enjoyed your visit and we want to thank you for the delicious lunch & dessert. We also want to thank you for all of the GTS goodies.

We appreciate the good work & professionalism GTS provides for Berk-Tel and we look forward to our continuing partnership.

Thank you,

All of us at Berk-Tel
August 21, 2008

Fife, WA

Dear Mr. and Mrs. Stallard,

We here at Continuant wanted to say thank you for the professionalism you have exhibited while servicing the 3M-Medina location.

We really appreciate the unsurpassed amount of professionalism, and a genuine concern for customer satisfaction. It is rare to find a company with such a unique amount of expertise and an extremely good level of customer service all in one package.

The Continuant representative for this site, Shannon Schwarz, wanted to send a special thank you for always being available to partner with Continuant. We look forward to working with you in the future.


Krista R. Balaez
National Vendor Manager
July 14, 2008

Pharmacy Management Group
Westlake, OH

GTS Communications (GTS) and Pharmacy Management Group (PMG) formed a working relationship in 2001 with the opening of our corporate location in Westlake, Ohio. GTS installed our Network phone system, trained our staff on how to use all phone equipment, and made recommendations on the best ways in which to utilize our communications equipment.

We were pleased with both the quality of service provided and approachable attributes of the entire GTS staff. With this in mind, PMG chose GTS as our telecommunications vendor for the build-out of both our Columbus and Pennsylvania locations.

We continue to work with GTS regularly and appreciate their ability to set up/maintain our network systems with room for growth as part of the vision.

GTS exhibits strong qualities of organization, punctuality, reliability, and availability in emergency situations. Both the PMG organizations and GTS Communications have grown since 2001, and as with our own organization, GTS has maintained many of the same employees through the years.

Being able to build a strong relationship with both GTS Communications and the same staff within the organization is a quality we, as customers, appreciate. PMG appreciates GTS's quality of work and ability to problem-solve on the spot and would recommend GTS Communications as a vendor who delivers.


Anthony M. Coury
March 14, 2007

ShoreBank Enterprise
Cleveland, OH

We have done business with GTS Communications, Inc. for about four possibly five years. We have never had a problem with service when we needed it. We would highly recommend Jerry Stallard and his company.


Edna E. Schoeniger
March 2, 2007

Cleveland Christian Children's Home
Cleveland, OH

As a customer of GTS Communications for more than four years, I can testify to their continued outstanding service to our three non-profit agencies. With the phone system being such a critical part of business operations, I value our relationship with GTS because of their outstanding and reliable service history. I continue to recommend GTS Communications to my colleagues and associates.


Ken Kittelberger
Chief Information Officer
March 1, 2007

Congregation of Saint Joseph
Cleveland, OH

The Sisters of St. Joseph have been a client of GTS Communications since 1996 when we contracted them to do the cabling of our entire complex during a multimillion dollar renovation of St. Joseph Center.

Since that time GTS has installed and guided us thru the installation of a new telephone system and further cabling needs.

The customer service we receive from GTS Communications is exceptional. The staff is very knowledgeable, conscientious and especially personable. Their response time on service requests is the best.

I highly recommend GTS Communications and will happily answer any further questions regarding their company.


Nancy Witt
Office Manager
March 1, 2007

Black Box Network Services
Lawrence, PA

Jerry and Victoria,

I'd like to take the time to Congratulate you and say, since we have been getting such great service from you guys in the Northern Ohio area, I am not surprised that you have received an award such as this. I wish you the best of luck at the award ceremony and I hope to talk to you soon.

Thank you,

Robert Jann, RCDD
Team Leader
April 8, 2006

Cleveland, OH


Ruth Lappert
April 8, 2006

Uncle John's Plant Farm
Cleveland, OH

Hey you guys,

Congrats are in order. That is really neat. You all are very deserving. Talk with you soon,

Jeff Hawkens
April 8, 2006

Auto Trader Publishing
Brooklyn Heights, OH

Jerry, Victoria, Eric and the entire GTS team...

Congratulations to all of you!! This recognition is well-deserved. I appreciate the service that you provide and wish you continued success.

Best wishes,

Laura Gonzalez
April 8, 2006

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