Business Phone Maintenance Plans

GTS Communications
Business Phone Maintenance Coverage Comparison

Put your mind at ease and keep your business running trouble-free. There is nothing more important to your operation than your communications systems. Compare the benefits and savings of GTS Communications’ Business Phone Maintenance Agreement plan vs. a straight time and materials approach.

	Maintenance Agreement	Time & Material
Emergency Response Time Guarantee	4 Hours	None
Routine Service Response Time	24 Hours	None
Travel Charge per Call*	None	Billable
Minimum Billing per Call**	None	Billable
Emergency Service After Hours	No Charge	Billable
All Services Performed on a T & M Basis Only	N/A	Yes
Hardware Additions Costing	10% Discount	List Price
Remote Programming Service Charge	No Charge	Billable
On-Site System Programming Changes	No Charge	Billable
Labor Only Repairs or Maintenance Work	No Charge	Billable
Equipment Repair or Replacement**	No Charge	Billable
Remote System Program Back-up	No Charge	Billable
System Wire and Jack Maintenance or Repair**	No Charge	Billable
Re-training for Users and New Employees	No Charge	Billable
Additional User Guides	No Charge	Billable
Preventative Maintenance Inspection	No Charge	Billable
Cleaning of Station Sets	No Charge	Billable
Station and Handset Cord Replacement	No Charge	Billable
Battery Back-up Maintenance and Replacement**	No Charge	Billable
Surge Protector Inspection and Replacement**	No Charge	Billable
Diagnostic Service Calls	No Charge	Billable
No Trouble Found Service Calls	No Charge	Billable

* Travel charges will apply at a discounted rate if the nature or scope of work falls outside the provisions of a standard GTS maintenance agreement.

** These services and products are offered at no cost, assuming they are an itemized provision of your current GTS maintenance agreement.

For more info on our business telephone systems maintenance plans or our billable services, please contact GTS Communications.